Test Shipping Policy

The Ordering Process

All orders are processed Monday-Friday, 8am - 5pm.

Order Confirmation

Once you place an order, you will receive an order confirmation via email. It means that we have received your order in our system and have preauthorized your chosen payment method for the purchase.   

In case the item ordered is unavailable for any reason, we will void the preauthorization charge and contact you via email or any other method you have provided.

Shipping Time

This refers to the time it takes for items to be shipped from our warehouse to the destination. Most of our orders are shipped from within Australia. Delivery times are fairly short and tracking information will be provided to you via email as soon as it is available. Please, see the delivery time ranges below:

   Fast: 7-9 business days

Medium: 10-20 business days

Slow:  21+ business days

*Most brands ship only to Australia, however ACDC brand can ship overseas and in some circumstances we may be able to ship to other countries for the other brands.

The Shipping Terms and Conditions depend on the brand you have ordered. You can find the list of our brands below.

Please, check the brand you've ordered below:

 

Rayvolt Australia Brand

The items will be shipped within 1-2 days after the order is placed. Total delivery time:

 7-9 business days

*In the case where an item is unavailable at the moment, the delivery will take 9-21+ days.

The Rayvolt Australia Brand E-Bikes Shipping fee depends on the delivery destination. You can check the approximate fees below:

Shipping costs for this brand are 99$ Australia Wide*

*Remote areas the cost can be higher.

Eunorau Brand

The items will be shipped within 1-2 days after the order is placed. Total delivery time:

 7-9 business days for most E-Bikes

 10-20 business days for other E-Bikes and Accessories

The Eunorau Brand E-Bikes Shipping fee depends on the delivery destination. You can check the fees below:

Queensland, New South Wales, Australian Capital Territory, Victoria, Tasmania - $100 AUD 

Western Australia , Northern Territory , Southern Australia. - $150 AUD 

 

ACDC Brand

The items will be shipped within 7 days after the order is placed. Total delivery time:

 21+ business days

~Shipping cost is generally included in the cost of ACDC bikes, unless otherwise stated.

Beyond Oil Brand

The items will be shipped within 2-3 days after the order is placed. Total delivery time:

 7-9 business days

The Beyond Oil E-Bikes Shipping fee depends on the delivery destination. You can check the approximate fees below:

Queensland , New South Wales, Australian Capital Territory - $100 AUD 

Victoria, South Australia- $150 AUD 

Western Australia, Northern Territory, Tasmania -$250 AUD 

Tracking

Tracking number will be send to you via email once your order is shipped.

In some cases we will need to contact you before shipping the order. To ensure that the order is shipped without delay, please, reply to the emails or phone calls from our Customer Service team.