The Ordering Process
All orders are processed Monday-Friday, 8am - 5pm.
Once you place an order, you will receive an order confirmation via email. It means that we have received your order in our system and have preauthorized your chosen payment method for the purchase.
In case the item ordered is unavailable for any reason, we will void the preauthorization charge and contact you via email or any other method you have provided.
This refers to the time it takes for items to be shipped from our warehouse to the destination. Most of our orders are shipped from within Australia. Delivery times are fairly short and tracking information will be provided to you via email as soon as it is available. Please, see the delivery time ranges below:
Fast: 7-9 business days
Medium: 10-20 business days
Slow: 21+ business days
*Most brands ship only to Australia, however ACDC brand can ship overseas and in some circumstances we may be able to ship to other countries for the other brands.
The Shipping Terms and Conditions depend on the brand you have ordered. You can find the list of our brands below.
Please, check the brand you've ordered below:
Rayvolt Australia Brand
The items will be shipped within 1-2 days after the order is placed and also payment is received into our bank account.
Total delivery time:
9 business days approx from time of order to time of delivery, it can be longer if your payment takes longer to be transferred from our website host to our bank account.
*In the case where an item is unavailable at the moment, the delivery will take 9-21+ days.
Shipping costs for this brand are as follows:
Victoria $99 AUD
South Australia $99 AUD
New South Wales, Australian Capital Territory, Tasmania $99 AUD
Queensland $99 AUD
Western Australia $99 AUD
Northern Territory $99 AUD
The items are shipped within 1-2 business days after order is placed. Once shipped, Items should arrive within 2-5 business days depending on location within Australia.
Shipping is free for Kristall Brand
The items will be shipped within 1-2 days after the order is placed. Total delivery time:
7-9 business days for most E-Bikes
10-20 business days for other E-Bikes and Accessories
The Eunorau Brand E-Bikes Shipping fee depends on the delivery destination. You can check the fees below:
Queensland, New South Wales, Australian Capital Territory, Victoria, Tasmania - $100 AUD
Western Australia , Northern Territory , Southern Australia. - $150 AUD
The items will be shipped within 7 days after the order is placed. Total delivery time:
21+ business days
~Shipping cost is generally included in the cost of ACDC bikes, unless otherwise stated.
Beyond Oil Brand
The items will be shipped within 2-3 days after the order is placed. Total delivery time:
7-9 business days
The Beyond Oil E-Bikes Shipping fee depends on the delivery destination. You can check the approximate fees below:
Queensland , New South Wales, Australian Capital Territory - $100 AUD
Victoria, South Australia- $150 AUD
Western Australia, Northern Territory, Tasmania -$250 AUD
Tracking number will be send to you via email once your order is shipped.
In some cases we will need to contact you before shipping the order. To ensure that the order is shipped without delay, please, reply to the emails or phone calls from our Customer Service team.